Contact Octopus Energy | Award Winning Customer Service

Contact and Support – Award-Winning Customer Service

At Octopus Energy, they take pride in their award-winning customer service; they are highly rated on Trustpilot and are a Which? Recommended Energy Supplier 7 years in a row. Their goal is to provide customers with prompt, efficient, and friendly support whenever they need it. Whether you have a question, need assistance with your account, or require help with their services, they offer multiple ways to get in touch. They always ensure your experience with them is as smooth and positive as possible.

Here’s how you can reach out to us for support:

Phone number: 0808 164 1088

Email address: hello@octopus.energy

Postal address:

5th Floor, UK House, 164-182 Oxford Street, London, W1D 1NN

What are the Call Centre Opening Times?

You can contact Octopus Energy in case of emergency 24/7 however the standard call centre opening times are as follows:

Monday 09:00-17:00 (9am-5pm).
Tuesday 09:00-17:00 (9am-5pm).
Wednesday 09:00-17:00 (9am-5pm).
Thursday 09:00-17:00 (9am-5pm).
Friday 09:00-16:00 (9am-5pm).
Saturday & Sunday please contact Octopus by Email.
In emergencies 24/7.

*All times are in UK time.
One of the main objectives of the senior leadership team at Octopus Energy is to offer award winning customer support.

How to Get Support Online?

Customer Portal
Log in to our online portal any time to access a range of features:

Current Balance: Check how much you owe or how much credit you have.
Billing Information: View current and past bills.
Meter Readings: Submit your meter readings.
Personal Information: Update your details as needed.

Read more on our Octopus Energy FAQ here.

What to Do In A Power Cut?

Experiencing a power cut can be unsettling, but knowing the right steps can make it more manageable. Start by determining whether the outage is affecting just your home or your entire neighbourhood. If your neighbours are also without power, it’s likely a network issue. You can contact your local electricity network operator for updates on any planned maintenance or estimated restoration times. This is important, especially during extreme weather conditions when power cuts can be more frequent.

If your home is the only one affected, the problem might be with your electricity meter. In this case, check your meter for any error messages or unusual readings. Sometimes, a simple reset can resolve the issue, but if that doesn’t work, it may require professional attention. Always consult your energy provider’s website for troubleshooting advice tailored to your specific meter type. Staying informed and prepared can help you navigate power outages with minimal disruption. Click here for Octopus Energy’s advice on what to do in a power cut [External Link].

What To Do In An Emergency?

If any electrical or gas operated equipment or appliances in your house are smoking, sparking, or on fire, contact emergency services immediately.

In any emergency, your safety and the safety of those around you should be the top priority. If you smell gas or suspect a gas leak, immediately call the National Gas Emergency Helpline on 0800 111 999 [External Link]. Open windows and doors to ventilate the area, turn off your gas supply at the meter (unless it’s located in a cellar or basement), and switch off all gas appliances. Avoid using any electrical switches, including light switches and doorbells, and do not use any naked flames or smoke until you’ve been given the all-clear by the authorities.

Carbon monoxide poisoning is another serious risk to be aware of. This odorless, tasteless gas can be lethal, often caused by incorrectly installed, poorly maintained, or poorly ventilated household appliances that burn fuels like gas, oil, coal, or wood. If you suspect a carbon monoxide leak, contact the National Gas Emergency Hotline immediately. Ensure your home is equipped with functioning carbon monoxide detectors, especially if you live in a rental property, where it is a legal requirement to have these detectors installed. In the event of a power cut, dial 105 to get assistance from your local electricity distributor, who can provide information and help resolve the issue. Click here for Octopus Energy’s advice on what to do in an emergency [External Link].

Octopus Energy On Social Media And The Internet

Beyond the above methods of contacting Octopus Energy they also have very active social media channels where they can also be contacted, check out the positive reviews on their social channels here.

*The information in this page is correct as of October 2024.