Contacting Octopus Energy

Octopus energy has a reputation for amazing customer service. If you compare it to pretty much any other energy company their Trustpilot scores don’t come close.
The easiest way to contact Octopus Energy is by phone, they have short wait times and a friendly UK based call centre where their trained advisors are always happy to take your calls.

Alternatively they also offer an email service which they tend to reply within 24 hours. (Please note however these times are not guaranteed and can sometimes take longer).

How to contact Octopus Energy

Phone number: 0808 164 1088

Email address:

Postal address:

2nd Floor,

UK House,

164-182 Oxford Street,



Call centre opening hours

The phone lines are open 9am-5pm Monday to Friday. However you can get in touch with Octopus Energy 24/7 365 days a year by Email.

Online portal and FAQ

You can also login online any time and see a variety of information such as:

  • Current balance (either amount owed or amount in credit)
  • You can view current and past bills
  • You can submit meter readings
  • Your personal information
  • Contact details
  • You can also access their FAQ section here.

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